Frequently asked questions

Start with the concern you want to focus on: dark spots, dry skin, dull skin, or hair and scalp care. Explore the relevant products, then read their ingredients and directions to decide what fits your routine. You can begin with a few essentials and build from there.

We offer Normal Skin and Sensitive Skin versions. Compare the ingredients and directions on each product page before choosing. The Sensitive Skin name does not guarantee that a formula will suit every person or that every product in a bundle will suit sensitive skin.

Check the product page and packaging for ingredients, suggested use, and precautions. If you cannot find a detail you need, contact us before ordering.

Our routine guide is Cleanse → Treat → Hydrate → Nourish. Explore Kojic Acid & Turmeric Soap, your chosen Dark Spot Serum, Skin Hydration Cream, and Raw Shea Butter. Follow each product’s directions and choose the steps appropriate for your needs; you do not have to use every product in every routine.

Everyone’s skin, hair, and routine are different. Results and timing vary, and we do not promise a particular outcome or transformation timeframe. Follow the product directions and avoid using more than recommended.

Read the product page and the label for ingredients, serving directions, and warnings before purchasing. Our wellness products are not a substitute for a varied diet or professional advice. Questions about personal suitability should be discussed with a qualified healthcare professional.

Each bundle page lists its included products, selected options, and price. Our bundles bring together products around a particular routine or area of care, so you can see exactly what you are choosing before adding them to your cart.

The Complete Skin Care Bundle and Complete Beauty & Wellness Bundle offer a choice of Normal Skin or Sensitive Skin Dark Spot Serum. Select your preferred option before adding the bundle to your cart. The Dark Spot & Glow Routine contains the Normal Skin version, while the Sensitive Skin Glow Routine contains the Sensitive Skin version.

Where savings are shown, they compare the bundle price with the current individual selling prices of the same included products and selected options. Check the bundle page for the current price and contents.

We offer free worldwide shipping on eligible orders of US$69.99 or more after discounts, to destinations available at checkout. Your delivery address and final order total determine eligibility. The cart progress bar helps you track the minimum for USD orders; checkout confirms the shipping rate.

Check our Shipping Policy for processing and delivery information. Delivery timing depends on your destination and the available shipping service. Any delivery estimate shown at checkout should be reviewed before placing your order.

Keep your order confirmation email for reference. If tracking is provided for your shipment, you can use those details to follow its progress. For help with an order, contact us with your order number and the email address used at checkout.

Contact us as soon as possible with your order number and the change you need. We will check whether it is still possible. Changes and cancellations cannot be guaranteed once an order is being processed or has shipped.

Please review our Return Policy for eligibility, conditions, and instructions before requesting a return. Contact us with your order number if you need help understanding how the policy applies to your purchase.

Contact us with your order number, a description of the issue, and clear photos of the item and packaging. We will review the details and explain the next steps.

Use our Contact page for product questions or order support. For an existing order, include your order number and the email address used at checkout so we can locate it.